On the tools? Keep the enquiries coming.
Manage customer demand without spending your day answering messages. Sponge AI collects photos, job details and contact information, so you can spend less time chasing information and more time on the job.
Also configured for salons, clinics, agents, shops and travel — same approach, set up around your business.
Brindabella Removals
WhatsApp · After hours
Move details
Ready for follow-up- Job
- Three-bedroom house move
- Route
- Coorparoo → Wynnum
- Date
- Saturday 28 November
- Contact
- Dan Whitfield · 0400 000 000
Sample summary
Sample conversation · Illustrative demo
Demand organised
Enquiries answered and requests kept in order, not scattered.
Time back
Photos, requirements and contact details collected before you follow up.
Team in control
Requests waiting to review, with a person able to step in.
Customer questions keep coming. Your team’s time is limited.
The same questions all week. Messages after hours. Conversations split across WhatsApp, Instagram and the phone. Each one needs an answer, and the details usually arrive missing.
Sponge AI helps you manage customer demand and optimise your time. It responds to enquiries, collects the details you need and keeps requests organised, so you can focus on your work.
Could you take about this much off, or would you go shorter?
Anything after 5pm this week? My shoulder’s playing up again.
Do you cover Northcote? Need the lawns done before Saturday.
See it in action
See what a helpful conversation can do.
Pick a scenario. Each one is a scripted sample of a real conversation.
Northwind Supply
WhatsApp · Order updates
What happened
The customer gets an answer without waiting on hold and can take the next step — or ask for a person — in the same conversation. Delivery details come from the systems a business connects during setup.
Illustrative demo · Scripted conversations with fictitious customers. No live orders, calendars or customer accounts are connected.
Benefits
Less time chasing. More time on the work.
Concrete changes to a working day — not promises about revenue.
Beyond office hours
The message doesn’t wait until you open.
Most enquiries land while you’re serving someone, driving between jobs or closed for the day. The assistant replies to the requests you’ve configured, so customers get an answer and the request stays with you.
- Routine requests handled outside working hours
- Anything it can’t answer is passed to your team
Ferngrove Café
Instagram · Before opening
Sample conversation · Illustrative demo
Less repetitive work
The details are already collected.
No ringing back to ask the same four things. The assistant asks for the photos, job requirements and contact details up front, then gives you a summary to review.
- Photos and requirements attached to the request
- Fewer repeat questions for your team to answer
Photos attached to the request
- Cake photo and finish14:02
- 21st birthday · 14 December14:03
- Collection from Kelvin Grove14:04
The next step
Customers get somewhere, not just an answer.
Order updates, appointment times and product questions finish with an action — the delivery detail, a confirmed time, the right page — instead of “someone will get back to you”.
- Customers can act in the same conversation
- Available actions depend on the systems you connect
Choosing a time in the chat
Available appointments
Appointment · Thursday, 10:30am
- With
- Sam, stylist
- Where
- Harbour Street Studio
Held for you · confirm by reply
Illustrative demo · Available times depend on the calendar a business connects.
One inbox
WhatsApp, Instagram and web chat in one place.
See what’s been handled, what’s ready to act on and what needs a person — without piecing a conversation together across tools.
Inbox · 4 conversations
Demo dataKate Ellery
16:42WhatsAppDelivery to Coorparoo on Saturday
Handled by AIMarco Ruiz
18:20InstagramIs the planner available in A4?
Handled by AISarah Whitcombe
17:52Website chatTwo-bed rental — inspection request
Needs your teamAlicia Moreau
16:38WhatsAppCan I move Thursday’s appointment?
Needs your team
Kate Ellery
WhatsApp · Delivery enquiry
Can you deliver a bunch to Coorparoo on Saturday morning?
Happy to. What’s the address, and would you like a card message with it?
12 Bay St, Coorparoo. “Happy birthday, Mum.” Kate, 0400 000 000.
Enquiry captured
Illustrative demo · Demo data, not customer results
Still your call
Your team can step in at any point.
Take over and the earlier messages and collected details are already on screen, so the customer doesn’t have to repeat themselves.
- You decide which requests go straight to a person
- Conversation history stays with the request
Northgate Physio
WhatsApp · Your team
Your team
Sample conversation · Illustrative demo
Channels
Meet customers where they already message you.
Nothing new for customers to download. They ask in the place they already use, and your team manages the channels you connect from one platform.
Most requested
Photos, questions and follow-ups in the app your customers already have open.
Can I send a photo of the style I’m after?
Please do — I’ll pass it to Sam with your preferred day.
Website chat
Most requested
A helpful first reply on every page of your site, from the same information.
Is the two-bed rental in Paddington still available?
It is — $720 per week. I can send similar places with a garage.
Direct messages
Messenger
Page conversations
Telegram
Direct messages
Customer enquiries
X
Direct messages
Available features differ between channels, and each channel is connected through its own setup. We’ll confirm the right mix for your business during your demo.
Use cases
Example applications.
Different businesses, same pattern: answer the question, collect what’s missing, hand over the request. Available actions depend on setup and connected systems.
Retail and e-commerce
“Is this in stock, and can I return it?”
Answers product and returns questions from the information you provide, then points the customer to the right product page or a person.
Logistics and delivery
“Where is my order?”
Shares tracking and delivery updates from the systems you connect, and collects new details when a delivery needs rearranging.
Travel and hospitality
“Do you have a table Friday, and is it BYO?”
Answers availability and policy questions, collects booking and guest requests, and passes the ones that need a person.
Appointment-based businesses
“Can I get in this week?”
Offers the times you’ve connected, or collects a request with preferred days and contact details for your team to confirm.
Real estate
“Is this rental still available?”
Answers from your listing information, suggests close matches, and passes inspection interest to the agent with the customer’s details.
Something else?
If customers ask it repeatedly, it can usually be handled in a conversation. Tell us what yours ask in the demo request.
Example applications, not customer stories. What each one can do depends on your setup.
Made for businesses like yours.
Hospitality and cafés
Catering and booking questions answered while the counter is busy.
Retail and service counters
Stock, opening hours and returns handled in the chat.
Professional services
Appointments and enquiries sorted before the phone rings.
Illustrative brand imagery — sample businesses, not customer stories.
How it works
Set up in plain language, not code.
Describe your business and the questions you get. Sponge AI drafts the assistant — you refine it in conversation.
- 1
Tell it about your business
Services, opening hours, prices and policies — whatever customers ask.
- 2
Choose the requests it handles
Order questions, bookings, product queries or quote requests — you decide.
- 3
Test it before it goes live
Try real questions from your own history and adjust the answers.
- 4
Review, then step in when you like
Watch conversations, fill gaps, take over whenever a person is needed.
Assistant setup
Illustrative demo- 1Describe
- 2Preview
- 3Launch
Describe what you need
“Collect wedding photography enquiries — ask for the date, the venue, how many guests, and a contact number. Pass anything for next season to the team.”
Suggested by Sponge AI
Illustrative demo · Setup preview
Trust and control
You stay in charge of the conversation.
You decide what the assistant answers, review what it said, and step in when a customer needs a person.
Test before launch
Try real questions from your own history, adjust the answers, and only switch on a channel when you’re satisfied.
Review what was said
Conversation history stays available to your team, so you can see how a request was handled and improve the information behind it.
Manage who has access
Decide which team members can review conversations, update answers or step into a thread.
Take over at any moment
A conversation can move to a person mid-thread. They see the earlier messages and the details already collected.
Where consent applies — for example a customer opting in to hear from you on a messaging channel — those choices are set up and managed by your business. No assistant gets everything right: Sponge AI is designed to hand over when it isn’t sure, and every answer can be reviewed by your team.
FAQs
The short answers.
Anything else? Ask it in the demo request and we’ll answer properly.
What can Sponge AI help my customers do?
Answer common questions, check order and delivery information, request or book appointments, and collect the details behind a job or quote. What it can do depends on the information and systems you connect during setup.
Can a person take over a conversation?
Yes. Your team can step into any conversation with the earlier messages and collected details in view, so the customer doesn’t start again. You decide which requests go straight to a person.
Which channels can I connect?
WhatsApp, Instagram, Messenger, Telegram, WeChat, X and chat on your own website. Availability and features differ between channels, so we’ll confirm the right mix for your business during your demo.
Can it use my business information and existing systems?
Yes. It answers from the information you provide — services, policies, opening hours, listings, product details — and can work with systems you connect, such as a calendar or order updates. If an answer isn’t available, it can hand over rather than guess.
Do I need to know how to code?
No. You describe the assistant you need in plain language, start from a template, and preview it before launch. Any technical connection to your systems is arranged with our team.
Can it respond in different languages?
It can support more than one language, depending on the languages your business serves. We’ll confirm what you need during your demo.
How do we get started?
Request a demo and tell us which customer requests you’d like handled. We’ll walk through a setup based on your own conversations and what it would take to launch on your channels.
How much does it cost?
It depends on your channels, conversation volume and the systems you connect. There’s no published plan or free trial — we’ll discuss your needs and put a clear proposal together after your demo.
Request a demo
Which customer question would you like to stop answering manually?
Tell us what your customers ask most. We’ll show you how Sponge AI would handle it and what setup your business would need.
- A walkthrough built around your own enquiries
- A look at the channels you already use
- No account, no coding, no obligation